Mobile appRestaurant operations
Qitch
A dining app concept for customers and staff, designed to reduce waiting and make ordering, service requests, and payment more fluid.
Role
Product designer
Focus
Customer app, staff app, service flow
Output
Menus, ordering, payment, staff queue
Context
Restaurant experience
Problem
Dining is a traditional, social context. The product had to help guests browse, order, request service, and pay without making the phone feel like the center of the meal.
Contribution
- Designed customer flows for menu browsing, rich item detail, ordering, service requests, payment, social cues, and loyalty.
- Designed staff-side patterns for incoming orders, table requests, and customer context.
- Kept the system flexible so restaurants could support both app users and traditional service.
Outcome
The concept showed how better digital coordination could reduce wait times, give guests more control, and help staff manage requests in one operational view.
